Shipping policy
That's our estimated delivery timeframe for orders within South Africa.
● Processing Your Order
Once your order has been successfully placed and payment has been received, we begin processing your order for dispatch.
Processing times may vary depending on order volumes, product availability, weekends, public holidays and other operational factors.
● Delivery Time
Our standard estimated delivery timeframe is 8–11 business days from the time your order has been processed for delivery.
Please remember that this is an estimate rather than a guaranteed delivery date.
● Delivery Areas
Easy Hause currently delivers to addresses within South Africa.
Delivery availability may vary depending on the destination and the courier network servicing the area.
● Delivery Address
Please make sure that your delivery address, contact number and other order information are correct before completing your purchase.
Easy Hause cannot guarantee successful delivery where incorrect, incomplete or outdated delivery information has been provided.
● Tracking Your Order
Where tracking information is available, we will provide the relevant tracking details once your order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the courier.
● Delivery Delays
While we work hard to get your order to you as quickly as possible, delivery times may occasionally be affected by circumstances outside our reasonable control.
Examples may include:
- Courier delays
- Public holidays
- Severe weather
- High delivery volumes
- Incorrect or incomplete delivery information
- Operational disruptions
- Other circumstances outside our reasonable control
● Missed Deliveries
If a courier is unable to complete delivery, the courier may attempt delivery again or contact you using the information provided with your order.
Please respond to courier communications where necessary to help avoid further delivery delays.
● Incorrect or Undeliverable Addresses
If an order cannot be delivered because the address or contact information supplied by the customer is incorrect or incomplete, additional delivery arrangements or charges may apply where permitted.
Please contact us as soon as possible if you realise that your delivery information is incorrect.
● Damaged Packages
If your parcel arrives visibly damaged, please take photographs of the parcel and product where possible and contact us as soon as reasonably possible.
We will assess the situation and assist you in accordance with our Returns & Refunds Policy and applicable consumer law.
● Delivery Fees
Any applicable delivery fee will be displayed during the checkout process before you complete your purchase.
● Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing the order.
We will try to accommodate your request where the order has not yet been processed or dispatched. Once an order has entered the fulfilment or delivery process, changes or cancellation may no longer be possible.
● Delivery & Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any rights you may have under applicable South African consumer protection legislation.
If there is a problem with your order or delivery, please contact us so that we can work with you to resolve the issue.
Standard estimated delivery: 8–11 business days.
Last updated: 20 August 2026