Shipping Policy

Delivery Time

At Easy Hause, our standard delivery timeframe is 8–11 business days.

Delivery times are estimates and may vary depending on your location, courier availability and circumstances outside of our reasonable control.

Business days exclude weekends and South African public holidays.

Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin processing your order for dispatch.

Please allow reasonable processing time before your parcel enters transit. Your estimated delivery timeframe begins once your order has been processed for delivery.

Tracking Your Order

Once your order has been dispatched, you may receive tracking information via the contact details provided during checkout.

Tracking updates are provided by the relevant courier and may take some time to appear after the parcel has been collected.

Delivery Address

Please make sure that your delivery address and contact details are correct before completing your order.

Easy Hause cannot guarantee successful delivery where incorrect, incomplete or outdated delivery information has been provided.

If you realise that you have entered incorrect information, please contact us as soon as possible so that we can determine whether the order can still be updated before dispatch.

Courier Delays

While we work with delivery partners to get your order to you as quickly as possible, occasional delays may occur.

Delays may result from high order volumes, public holidays, severe weather, courier disruptions, strikes, incorrect delivery information, remote-area delivery requirements or other circumstances outside of our reasonable control.

If your order is experiencing an unexpected delay, please contact us and we will assist where possible.

Missed Delivery

If a courier attempts delivery and nobody is available to receive the parcel, the courier may make another delivery attempt or contact you to arrange delivery, depending on its procedures.

Please ensure that the phone number provided at checkout is active and available so that the courier can contact you if necessary.

Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials.

Contact Easy Hause as soon as reasonably possible so that we can investigate the issue and assist with the appropriate remedy.

Lost or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will investigate the shipment with the relevant delivery provider and assist in resolving the matter.

Nothing in this policy limits any consumer rights or remedies that may apply under South African law.

Delivery Areas

Easy Hause currently delivers to addresses within South Africa.

Delivery availability may vary for certain remote or otherwise restricted areas.

Important Information

By placing an order with Easy Hause, you acknowledge that the 8–11 business day delivery timeframe is an estimated timeframe and not a guarantee of delivery on a specific date.

We will always make reasonable efforts to process and dispatch your order as quickly as possible.

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or limit any mandatory rights you have under applicable South African consumer protection law.