Privacy Policy

Who We Are

Easy Hause is the responsible party for the personal information processed through our website and in connection with our business, subject to applicable law.

Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Registration Number: [INSERT REGISTRATION NUMBER IF APPLICABLE]
Email: [INSERT CUSTOMER SERVICE EMAIL]
Telephone: [INSERT CONTACT NUMBER]
Physical Address: [INSERT PHYSICAL ADDRESS]

Information We Collect

Depending on how you interact with Easy Hause, we may collect personal information such as:

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Order and purchase information
• Information you provide when contacting customer support
• Marketing preferences
• Website usage and browsing information
• Device and technical information
• IP address and related online identifiers

We only seek to collect information that is reasonably necessary for the purposes for which it is processed.

How We Collect Your Information

We may collect information directly from you when you:

• Create an account or provide information on our website
• Place an order
• Subscribe to marketing communications
• Contact us
• Submit a form or enquiry
• Participate in a promotion or competition
• Browse or interact with our website

We may also receive certain information from service providers that assist us in operating our website, processing payments, delivering orders, preventing fraud or providing analytics and advertising services.

Why We Use Your Information

We may process your personal information for purposes including:

• Processing and fulfilling your orders
• Processing payments
• Arranging delivery of products
• Providing customer support
• Communicating with you about your order
• Managing returns, refunds and exchanges
• Improving our website, products and customer experience
• Detecting and preventing fraud or abuse
• Maintaining website and business security
• Complying with legal and regulatory obligations
• Sending marketing communications where permitted by law

Lawful Processing

Easy Hause processes personal information only where there is a lawful basis for doing so under applicable law.

Depending on the circumstances, this may include processing that is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate interest that is not overridden by your rights, or where you have provided consent.

We aim to process personal information in a fair, lawful and reasonable manner and only for specific and legitimate purposes.

Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method used, payment providers may process information such as your name, payment details and transaction information.

Easy Hause does not intentionally retain complete payment card details where those details are handled directly by a third-party payment provider.

Payment providers may process your information according to their own privacy policies and security procedures.

Delivery & Service Providers

In order to fulfil your order, we may provide relevant information to third-party service providers such as courier companies and logistics providers.

Information shared may include your name, delivery address, telephone number and information necessary to complete delivery.

Our service providers are expected to process personal information responsibly and confidentially and in accordance with applicable law.

Marketing Communications

Where permitted by law, Easy Hause may use your contact information to send promotional communications about products, offers and updates.

Where consent is required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us.

Cookies & Website Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand website usage and improve our services.

We may also use analytics and advertising technologies provided by third-party platforms. These technologies may collect information about how visitors interact with our website.

You can manage certain cookie settings through your browser or device settings. Disabling certain cookies may affect website functionality.

Third-Party Platforms

Easy Hause may use third-party services to operate our online store, process payments, deliver products, analyse website activity and advertise our products.

These providers may process personal information on our behalf or as independent parties, depending on the service involved.

Examples may include our e-commerce platform, payment processors, courier providers, analytics services and advertising platforms.

International Transfers

Some third-party service providers used by Easy Hause may process or store information outside South Africa.

Where personal information is transferred outside South Africa, Easy Hause will take reasonable steps to ensure that the transfer is made in accordance with applicable legal requirements and that appropriate protection is provided for the information.

How We Protect Your Information

Easy Hause takes reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, unlawful processing, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a security compromise that requires notification under applicable law, we will take the appropriate steps required by law.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Certain information relating to purchases, transactions, accounting, taxation, legal obligations or disputes may need to be retained for longer periods.

Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

We may need to verify your identity before processing certain requests.

Children's Information

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.

Accuracy of Your Information

We take reasonable steps to keep personal information accurate, complete and up to date where necessary.

You are responsible for providing accurate information and should notify us if any of your information changes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable law.

The latest version will be published on this page and will include the date on which it was last updated.